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MAINTENANCE AND SUPPORT

 
IPL Consulting’s support team consists of professionals with years of industry experience and have deep
knowledge of the functionality of Infor products and highly motivated to help solve customers’ business
problems.
 
We are focused on long-term cooperation and ongoing technical support, we develop solutions for our
customers to meet the changing needs of their business.

We offer the following services:

  • Outsourcing of Infor application system administration functions
  • Application and database server management, user’s management
  • Migration to new versions of Infor products, operating systems and databases
  • Providing first-line technical support services for Infor products using the support portal of IPL Consulting https://support.iplc.ru/:
    • receiving requests for incidents identified by the Customer in the work od the standart Infor software,
    • reproduction, analysis and transfer of bugs to the vendor for correction,
    • tracking Infor software fixes and updates and transmitting them to the Customer
  • Consulting employees of IT services, key users and end users on working with Infor applications
  • Search and analysis of user errors, help in correcting it
  • Individual client support of old versions of Infor software (Baan IV, FP3-FP6), including legislative changes to the Russian localization
  • Development and modification of add-ons (functionality, sessions, reports,)
  • Adaptation of Infor products when changing the company’s business processes, as well as assistance to employees when configuring information systems for new products, production facilities and other changes in the material flow.